FAQS

Booking Process

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How much does it cost to hire the venue?

Our prices depend on the day of the week, timings of the event and numbers attending.  Click here to get a quote.

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How can I get the best price/quote?

Check here for our top tips to ensure you are accessing our best rates.

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Do you hold dates, can I 'pencil in' my date?

No, unfortunately dates cannot be secured until the deposit has been received.

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How do I go about booking the venue?

If you'd just like to go straight ahead and book, you can do that here or you can email us on hello@thevenueonmiddlest.com and we'll get straight back to you. 

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How much is the deposit?

The deposit is 50% of the total hire fee. If we cannot fulfil the booking due to COVID (or any other reason), we will always offer a full refund of the deposit or the opportunity to reschedule.

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When is the balance due?

The balance (amount remaining after deposit paid) is due 14 days before your event.

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How do I pay / can I pay by card?

You pay both the deposit, and the balance, online by card, we will send you a payment link for both.

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When can I view the venue?

Please complete the short form on our Instant Quote page, you will receive an immediate quote and a link to book your viewing.

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How can I check availability for my date?

Please email us on hello@thevenueonmiddlest.com and we'll get straight back to you.

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Logistics

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What is included in my booking?

• Exclusive use of the space, private entrance and private bar area

• All staffing, including an on-site Manager throughout your event to take care of you and your guests' needs

• A great sound system (connect your device or have your DJ connect theirs)

• Party lights (plus festoons, decanter lights, neon lights)

• Amazing decor and beautiful accent pieces (no decorating required!)

• All tables, chairs and sofas, flexible furniture arrangements to suit your event

• Projector and screen

• Small prep kitchen

• One hour setup included free of charge (evening events only)

• Further add-ons available to hire, such as number lights, glitter wall, catering essentials, drinks packages, etc.

• Trusted partnerships with local caterers, decorators, DJs, photobooth suppliers, etc.

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What is the earliest time that I can hire the venue?

7am

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What is the latest time that I can hire the venue?

This depends on the day of the week.  Sunday to Wednesday it is midnight, Thursdays it is 2am, Fridays and Saturdays it is 3am.

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When can I set up for my event?

For evening events of 4 hours or more you do get one hour free of charge to set up (if you need more than one hour this is charged at £30 per hour).  For all other events the setup time is chargeable at the full rate. 

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How long do I have do set-down for my event?

For evening events of 4 hours or more, 30 minutes set-down time is allocated and is free of charge.  For all other events the set down time is chargeable at the full rate. 

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Is there parking on-site?

We are in a great location right in the centre of Croydon town centre, so we don’t have our own parking but we are very close to several carparks.  The closest carpark is Q-Park.  You can however pull up outside our building to unload/load.  Directions for both can be found here.

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Can I bring my own DJ, do you have equipment?

We do not provide a DJ at the venue but we can recommend one.  You are very welcome to bring a DJ.  We have a good sound system on both floors so your DJ just needs to bring whatever they play off of.  Alternatively you can plug your device into our sound system.

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Do you have a Projector and Screen?

Yes included in the price.  We can also provide microphones if needed.

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Can we bring our own drinks to our event?

For evening events you may not bring your own drinks unless it is an entirely alcohol-free event. 

For daytime events you may choose bring your own drinks (including alcohol) if you have less than 60 guests attending.  In this case the bar will remain closed.

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Can we arrange our own catering and do you have a kitchen for use?

Yes you are very welcome to arrange your own catering.  We do have a very small kitchen area on our ground floor for preparing and plating cooked food.  We can also recommend caterers.

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If we bring our own catering can we hire plates and cutlery from you?

Yes we have everthing you might need for your event, find out more here.  You can hire this from us, for an additional fee.  

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Are there any restrictions on external catering?

Any electrical equipment brought into the venue must be PAT-tested

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Is there wheelchair access?

Yes to our Ground Floor.  Regrettably, we do not have wheelchair-accessible toilet facilities.

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Do I need Door Staff at my event?

All Friday and Saturday night events will need door staff.  For other events we will evaluate based on numbers attending, event timings and age ranges attending.  Door staff costs are included within the quote for Friday and Saturday evening events.

 

Are there are any restrictions on decorations?

All decorations are allowed except for table confetti, real candles (except for cake candles) and we recommend that balloons are weighted so as not to get caught on ceiling fans.

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Are there any restrictions on what electrical equipment can be brought to the venue?

Yes, unfortunately many items will set off our fire safety system (alarms).  These items include (but are not limited to) smoke machines, popcorn machines, candy floss machines, hotdog machines.  Please contact us to discuss before hiring any such equipment.

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Are Under 18s allowed at the venue?

Yes but we do have some rules around this, please click here to read more.

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